About Us
Inner Solutions is a boutique management consultancy with over 70 years of combined experience delivering transformation, quality improvement, and operational excellence across healthcare, life sciences, and other complex sectors.
​
We provide agile, tailored support, from frontline operations to executive strategy, helping clients achieve measurable, sustainable results. Our work includes service redesign, large-scale activations, and the development of operating models that bridge strategic goals with day-to-day realities.
​
In the life sciences sector, we deliver strategic insights and operational solutions across the product lifecycle, supporting evidence-based decision-making and business growth.
​
With global delivery experience and expertise in aligning people, processes, and technology, we bring structure, clarity, and momentum to high-stakes programmes. Our approach is grounded in proven methodologies like Lean, Six Sigma, and structured project management, and is always collaborative and hands-on.
At Inner Solutions, we believe lasting change happens when strategy, systems, and people are aligned.
Our Approach
As a boutique consultancy we offer a bespoke approach to healthcare solutions. By working closely with organizations, teams, and individuals, we develop and implement customized programs that address specific challenges, drive transformation, and foster continual improvement. Our commitment is to deliver personalized service that meets the unique needs of each client.
​
We firmly believe that the best results are achieved through collaboration. Our plans are crafted and implemented in close partnership with staff, patients, and the local community. Engaging with key stakeholders throughout the process is fundamental to our strategy and crucial for producing lasting outcomes.
Our Expertise
With a wealth of experience spanning national and international healthcare facilities, both clinical and non-clinical, our leadership is well-versed in navigating complex challenges across a spectrum of health care providers. This depth of knowledge ensures that we bring proven solutions to every project.
​
Our expertise is broad and deep, covering essential clinical specialties such as maternity, paediatrics, and providing critical clinical operational support where it is needed the most. This extensive experience allows us to offer expertise that spans from the bedside to the boardroom, ensuring that every facet of hospital operations is optimized for both patient outcomes and administrative efficacy.
Why Choose Us
Inner Solutions Limited stands out from other healthcare consultancies due to its holistic and collaborative approach.
​
From start to finish, we provide end-to-end support for each project. Our work begins by addressing discrete and small areas within an organization and gradually builds to more comprehensive levels of support, ensuring that every phase of the project is guided and supported towards successful completion.
​
Understanding that no two healthcare organizations are the same, we specialize in creating custom solutions that are tailored to the specific needs of each client. We consider the unique challenges and local demographics to ensure that our plans are not only effective but also sustainable in the long run.
Our Team
Carol Drummond - Founder, Managing Director of Inner Solutions Limited and Partner
With over 40 years of experience in healthcare, Carol brings a unique blend of clinical expertise, strategic leadership, and operational insight. Beginning her career as a nurse and qualifying as a midwife, she has consistently focused on improving and transforming services across hospital, community, and system levels.
Throughout her career, Carol has held several senior leadership roles, including Director of Midwifery and Divisional Director for Women’s and Children’s Services. Her work spans both the UK and the Middle East, where she served as Executive Director of Clinical and Operational Activation for a major new hospital build. In this role, she led the strategic project management team, coordinating clinical and operational readiness activities to enable the successful launch of a complex, high-profile healthcare facility.
At a national level, Carol has led the development of strategic guidance and frameworks to support healthcare transformation, particularly in the context of new hospital programmes.
Her work has included the design of target operating models to ensure alignment with long-term service strategies and to embed innovation and transformation at the core of future healthcare delivery.
As a consultant, Carol supports a wide range of healthcare organisations with service reviews, transformation initiatives, and performance improvement projects. She is a certified Six Sigma Black Belt, and she integrates this methodology into her approach to quality improvement. She brings a rigorous, data-driven focus to analysing service performance, identifying inefficiencies, and implementing sustainable improvements. Her expertise enables organisations to streamline processes, enhance outcomes, and reduce variation in care.
Carol’s collaborative style ensures that teams are fully engaged in the process, recognising that those delivering care often hold the key to meaningful and lasting improvement.
Andrew Drummond - Managing Director of Inner Solutions Limited and Partner
With over three decades of experience in quality improvement, project delivery, and operational excellence, Andrew is the Managing Director & Partner at Inner Solutions Management Consultancy. He offers expert consultancy to support organisations aiming to enhance performance through practical, proven, and sustainable methods.
Andrew has specialised in developing and implementing structured quality improvement processes that strengthen organisational capability, enhance customer satisfaction, and deliver consistent results. His expertise includes creating quality management frameworks aligned with international best practices, helping businesses meet regulatory requirements and evolving customer expectations.
He has led complex project management initiatives across global operations, aligning people, processes, and technology to achieve objectives. Andrew is adept at managing change in challenging environments, overseeing projects from concept to delivery, and ensuring long-term performance through structured governance and clear metrics.
A major focus of his work has been the design and delivery of robust audit systems—both internal and external—to identify risks, drive improvement, and ensure compliance with quality, operational, and strategic goals. These systems have supported initiatives in the UK and Europe and have been successfully applied in global settings, including India, China, Mexico, and Brazil.
Beyond technical delivery, Andrew has provided hands-on coaching and onsite support to build local capability and embed sustainable improvement cultures. He has led training programmes in quality management best practices, Lean and Six Sigma methodologies, and effective project delivery frameworks.
Today, Andrew draws on this experience to help organisations improve efficiency, strengthen governance, and achieve successful outcomes through tailored consultancy in quality improvement, audit, and project management.
Dr Rachel Nash - Associate
Dr Nash is an experienced life sciences consultant with a proven track record of delivering strategic insights and operational solutions to pharmaceutical and biotech clients. Her therapeutic focus spans neurology, ophthalmology, oncology, immunology and rare diseases, with project expertise across market landscape assessments and product planning to competitive intelligence and medical conference strategy.
​
She has led global, cross-functional teams and worked closely with stakeholders across all levels, from insight leads to executive leadership, to shape evidence-based decision-making. Rachel’s work has consistently driven value across high-impact projects by blending scientific depth with commercial awareness.
​
With a PhD in Immunology, Rachel brings a strong academic foundation to her consulting practice. She combines structured problem-solving, research-driven strategy, and stakeholder engagement to deliver tailored, actionable recommendations that support business growth and innovation across the life sciences sector.
Our Commitments
Sustainability
At Inner Solutions, we are committed to environmental responsibility and achieving Net Zero carbon emissions. As a consultancy operating from a virtual office, with minimal energy use, largely powered by renewable solar energy, we maintain an extremely low carbon footprint.
​
We actively minimise our environmental impact by using remote, digital working practices, adopting sustainable business methods, and reducing resource use. While our emissions are already negligible, we remain dedicated to continuous improvement and supporting our clients' sustainability goals.
Social Value
At Inner Solutions, we are committed to creating lasting social value through our consultancy services. We focus on supporting equitable access to essential services, improving resources for individuals and communities, and contributing to long-term social and economic wellbeing.
​
Our personalised, responsive approach enables us to work closely with organisations and stakeholders to co-produce solutions that reduce inequality, build local capacity, and leave a positive legacy beyond each project. Whether improving access, strengthening systems, or enhancing service delivery, we aim to deliver benefits that extend across communities and generations.
Diversity, Equity & Inclusion
We believe that diverse voices and inclusive practices lead to better outcomes. At Inner Solutions, we are committed to embedding equity, diversity, inclusion in all aspects of our work, from engagement and analysis to solution design and delivery.
​
We take proactive steps to ensure that marginalised and underrepresented groups are heard, valued, and considered in everything we do. Our approach is grounded in fairness, cultural awareness, and accessibility, ensuring that our work promotes inclusive solutions that meet the needs of diverse populations and organisational contexts.